Klevidence solution
Website Customer Engagement
Connect published website content as knowledge Web Chat can use, then give visitors a way to ask questions and receive responses grounded in relevant site information.
The need
Answer recurring visitor questions from connected website knowledge
The outcome
Grounded responses from relevant website information, with supporting sources where supported
How Klevidence approaches it
Connect the website
Add the website so relevant published pages can be crawled and prepared as connected knowledge.
Retrieve relevant information
When a visitor asks a question, Web Chat retrieves relevant website knowledge for the response.
Ground the answer
The response is grounded in retrieved site information, with supporting sources where supported.
Common work this solution supports
Product and service questions
Answer from information already published on the connected website.
Policy and process questions
Surface relevant published information when visitors ask.
Recurring website questions
Give visitors a conversational way to reach website knowledge.
Embedded website chat
Configure and embed Web Chat on the site.
Relevant Agents
These specialized Agents support the work described on this page. Each keeps its own defined workflow, inputs, and outputs.
Web Chat
Answer visitor questions using connected website knowledge, with supporting sources where supported.
Explore Web ChatStart with the work in front of you.
Connect your website knowledge and give visitors a way to find relevant answers from the content you already publish.