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Customer Experience · Web Chat

Give website visitors grounded answers with the Web Chat Agent.

Connect your website to Klevidence and turn its published content into knowledge Web Chat can use. Visitors can ask questions and receive responses grounded in relevant website information, with supporting sources where supported.

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Web Chat Agent information

Agent
Web Chat
Category
Customer Experience
Primary purpose
Website visitor questions
Knowledge source
Connected website content

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Definition

What is the Klevidence Web Chat Agent?

Klevidence Web Chat is a website-knowledge Agent that helps visitors ask questions about information published on a connected website. Instead of starting every conversation from an empty prompt, Web Chat retrieves relevant information from the website knowledge prepared for that experience and uses it as context for the response.

A business connects the website it wants Web Chat to use, configures the chat experience, and adds it to the website. Visitors can then ask questions about information already available across the site, such as products, services, policies, delivery guidance, company information, or other published content.

Web Chat is designed around connected website knowledge. It is not presented as having access to private systems such as customer accounts, orders, CRM records, live inventory, or ERP data unless a specific integration is implemented and available.

How it works

How does the Web Chat Agent work?

Web Chat turns relevant website content into a knowledge source that can be used during visitor conversations. When a visitor asks a question, Klevidence looks for related information in the connected website knowledge and uses that information to form the response.

  1. 01

    Connect the website

    Choose the website Web Chat should use as its knowledge source.

  2. 02

    Prepare website knowledge

    Klevidence prepares relevant published website content so it can be retrieved during conversations.

  3. 03

    A visitor asks a question

    The visitor asks a normal question through the Web Chat experience on the website.

  4. 04

    Retrieve relevant information

    Web Chat looks for website knowledge related to the visitor's question.

  5. 05

    Return a grounded response

    The retrieved information is used as context for the answer, with supporting website sources where supported.

Supporting sources appear where the Web Chat experience supports them.

Key benefits

Key benefits of the Web Chat Agent

  • Make website information easier to find

    Help visitors access useful information without manually searching through multiple pages.

  • Ground responses in connected website content

    Use relevant website knowledge as context for responses instead of relying only on an open-ended conversation.

  • Reuse information already published on your site

    Turn existing product, service, policy, and business content into a more conversational visitor experience.

  • Give visitors a simpler way to ask questions

    Let visitors ask in natural language instead of navigating through menus and page structures.

  • Show supporting website sources where supported

    Help visitors understand where relevant information comes from when the experience provides supporting sources.

Use cases

What can you use Web Chat for?

The questions visitors already ask are usually answered somewhere on your site. These are the kinds of work Web Chat is built for.

  • Product and service questions

    Help visitors understand products or services using information already published on the website. Web Chat can retrieve relevant connected content so visitors can ask naturally instead of manually searching through product or service pages.

  • Policies and returns

    Help visitors find published information about returns, policies, terms, or other customer guidance without searching through multiple pages. Web Chat uses relevant connected website content as context for the response.

  • Delivery information

    Help visitors find delivery information already published on the connected website, such as general delivery guidance, areas served, or stated timelines. The response stays based on the available website content rather than implying access to live shipment or carrier data.

  • Company and service information

    Help visitors find information about the business, services, service areas, processes, or other published company details. Web Chat can surface relevant information from connected website pages in a conversational format.

  • Common website questions

    Make frequently needed website information easier to access by letting visitors ask in natural language. This can reduce the need to manually navigate across several pages when the answer already exists in the connected website content.

Inputs and outputs

What you provide and what Web Chat returns

You provide

Website
The website Web Chat should use as its knowledge source.
Published website content
Product, service, policy, company, and other relevant public information available on the connected site.
Web Chat configuration
The settings available for the Web Chat experience.

Web Chat returns

Website chat experience
A visitor-facing conversational experience that can be added to the website.
Knowledge-grounded responses
Responses formed using relevant information retrieved from the connected website knowledge.
Supporting sources where supported
References to relevant website content when the Web Chat experience supports them.

FAQ

Common questions about the Web Chat Agent

Klevidence Web Chat is a website-knowledge Agent that helps visitors ask questions and receive responses grounded in relevant connected website content.